TERMS AND CONDITIONS
Reservation and Payment
- To secure a reservation, a 30% deposit of the total booking fee is required.
- The remaining balance is due prior to the check-in.
- Payments can be made through bank transfers or cash.
- Changes to the reservation, including dates and the number of guests, are subject to availability and may incur additional charges.
Cancellation and Refund Policy
- Cancellations made 7 days or more prior to the check-in date will receive a full refund.
- Cancellations made within 6 to 3 days of the check-in date are subject to 50% cancellation fee.
- No refunds will be provided for cancellations made within 2 days of the check-in date.
Check-in and Check-out
- Check-in time is 01.00 pm, and check-out time is 11.00 am.
- Early check-in or late check-out may be available upon request and subject to an additional fee.
Occupancy and Child Policy
- The maximum occupancy for each accommodation cannot exceed the reserverd person count.
- Additional guests beyond the specified occupancy may result in additional charges or termination of the reservation.
- Guests aged 12 year and above are considered as adults and guests below 12 years are considered as children.
Property Use
- The property is to be used solely for vacation purposes and not for any commercial or illegal activities.
- Guests are responsible for any damage to the property and its contents during their stay.
- Guests are expected to adhere to the property's specific house rules, which may include noise restrictions, smoking policies, and other guidelines.
Force Majeure
The business is not responsible for any losses, damages, or inconvenience caused by events beyond its control, including but not limited to natural disasters, acts of terrorism, or government actions.
Contact Information
For any inquiries or concerns, please contact us, inquiries@knucklesretreat.com, +94774410767.
Agreement Acceptance
By making a reservation, guests acknowledge that they have read, understood, and agreed to these terms and conditions.