Frequently Asked Questions (FAQ)
1. How do I make a reservation?
To make a reservation, simply contact our customer service, and we will assist you with your reservation.
2. What payment methods do you accept?
We accept bank transfers and cash for reservations. Please contact our customer service for more details.
3. What is your cancellation policy?
Our cancellation policy varies based on the timing of your cancellation. Please refer to our Terms and Conditions for detailed information on cancellations and refunds.
4. Can I modify or change my reservation?
Yes, you may be able to modify your reservation based on availability. Contact our customer service for assistance with any changes.
5. What are the check-in and check-out times?
Check-in time is at 01.00 pm, and check-out time is at 11.00 am. Early check-in or late check-out may be available upon request, subject to an additional fee.
7. What happens if I damage something during my stay?
Guests are responsible for any damage caused to the property and its contents during their stay. Charges may apply to cover repair or replacement costs.
8. Are pets allowed?
Our pet policy varies. Please contact us directly to inquire about our pet policy for specific accommodations.
9. Is smoking allowed in the rooms or on the property?
Smoking is not permitted in our rooms or inside the villa. Please adhere to our no-smoking policy to ensure a comfortable stay for all guests.
10. Can I host an event or party at the property?
The property is for vacation purposes only, and hosting events or parties may be subject to approval and additional charges. Please contact us for more information.
11. How do I contact customer support?
You can reach our customer support team by emailing inquiries@knucklesretreat.com, or calling +94774410767. We're here to assist you with any questions or concerns.
12. Do you offer discounts for extended stays?
We may offer discounts for extended stays. Please check our promotions or contact our customer service for information on long-term stay discounts.